Frequently Asked Questions
Search, filter by topic, and open answers instantly. We cover enrollment, pricing, certificates, access time, and support.
How do I enroll in a course?
Enrollment • account setup
Choose a course on our main page, complete checkout, and you’ll receive instant access to the student area. If you don’t see the email within 10 minutes, check Promotions/Spam or use the “Send a question” button to contact support with your receipt email.
What is included in the price?
Pricing • what you get
All plans include structured video lessons, step-by-step practice tasks, downloadable checklists, and access to course updates for the duration of your access period. Some programs also include live critique sessions; if that’s part of your course, it’s listed on the course card on the homepage.
Do you provide certificates?
Certificates • proof of completion
Yes. After you complete the required modules and submit the final assignment (if your course includes it), a digital certificate becomes available in your student area. Certificates show your name, course title, and completion date.
How long do I have access to the course?
Access • time limits
Access duration depends on your specific course. The access period is displayed during checkout and in your confirmation email. If you need an extension due to travel or health reasons, contact support and we’ll review your case.
How can I contact support?
Support • contact options
Email us at [email protected] or call +1 (206) 555-0138. You can also open the “Send a question” modal on this page for faster routing.
Can I get a refund?
Pricing • refunds
If you’re unsure about fit, contact us first—we can often recommend a better track. Refund eligibility depends on how much of the content has been accessed and the timeframe after purchase. Send your order email in the support form so we can review quickly.
Do I need previous floristry experience?
Enrollment • skill level
No—many students start from zero. We label each course by level and include a materials checklist. If you’re transitioning from hobby to professional work, pick a course with assignments and critique for faster growth.
Can I watch lessons on mobile?
Access • devices
Yes. The student area is optimized for mobile and tablet. For best results, use a modern browser and stable connection. If you experience playback issues, tell us your device model + browser version.
Will my certificate be verifiable?
Certificates • sharing
Your certificate is downloadable as a digital file from your student area. If you need a verification note for an employer or portfolio, message support and we can confirm completion using your order email.
I didn’t receive my login email—what should I do?
Support • access problems
First, check Spam/Promotions and search for “FloraCraft” or “selvatriunfo.bond”. If still missing after 10 minutes, send a support request with the purchase email and approximate time of checkout—we’ll resend access instructions.